Dear Darshan Chhag,

Greetings from GOIBIBO!

At the outset, we regret for the experience you have had while talking to our customer center.We will personally listen to the recordings to ensure that this will never happen again and will certainly be taking a necessary step if we find anything loutish there on the call.Alos, we request you to kindly share your booking id.

Further,Kindly note that the convenience fee is charged by most of the online portals however ours being the lowest.Also please note that since we would like to be completely transparent to our customers, we are showing the convenience charge clearly as a separate component of the total fare .The charges are very clearly mentioned in the make payment page before you enter your card details.Please find attached the screenshot in support of this comment.

If you have any further questions or comments regarding this matter, please feel free to discuss it with us.

Your Sincerely,

GOIBIBO TEAM