I had recently traveled over the weekend to bangalore. I used two websites to book tickets for me. I was not very sure of netbooking (the page was not loading properly consistantly) so called up the custome care number of two sites 1: makemytrip.com; 2: Travelguru

I had to take two flights: one from chandigarh to delhi and then delhi to chandigarh:

i search the website and end up looking at the shortest duration trip.

A MDLR airlines connecting CHD-DEL and then DEL-BLR. I decide to call the call center as I wanted to be sure that the price is for the combined flight plan.

The lady at the other end does not inform me of the indigo flight I am looking at. I ask her again, she replies in negative. I say thank you and redial again.

Another lady picks up the call. I tell my travel plans again. She sees the one I am viewing on the net. I ask her to book the tickets. she asks for the credit card number. then the CVV number.

A MS review pops up in my brain. warns me: Dont part it.

i then ask her, what is the security for my CVV number. it is supposed to be secret. she says: sir, we have CCTVs monitoring my actions. I dont have a cell phone with me nor do I have a pen and paper. I directly enter the numbers into the system. I donot see the CVV as I type.

i say: ok.

trusting that she is telling the truth, I part with the CVV number.

The same is the case for Travelguru.com

i have set alerts for any purchase on my credit cards and hence trust the system to warn me (thru messages on cell phone) in case there are any unauthorised purchase.

I have also noted the time/name of all the conversation that I had with the CC executies.

how many of you have parted with your CVV  to CC executives of travel websites ??