I purchased a DV6000 Pavilion while travelling through the U.K. this gave me software and hardware problems, after calling the helpline I was assured I could get back to India where I was heading. .

When I reached India I called up the help line and asked them how to connect my desktop to the laptop they asked me to first switch off the Antivirus and then try. However this led to both pc's getting infected instantaneously including the System restore disk on the laptop as the desktop was connected to the internet.

When I called them back they were least concerned and asked me to go to an institute, pay money and learn how to first use a pc.

I have formatted the machine SIX times and still the machine gives me various errors.

Three weeks ago when I took the laptop to the service centre they kept me waiting for an hour instead of a few mins because they were deciding whether they could service my machine or not. Finally they realized they could after I called a representative for the manager out at the Kalina, Mumbai, India service centre.

Three weeks later and after asking me to come three times to another service centre where it was transferred the machine was still not serviced as per my complaints. No one was taking any calls at the service centre for some reason so I had to go there personally. Not only that, my mother and I were made to wait in a service centre at Dadar, Mumbai, India which was under construction and men were throwing cans of paint thinner on the newly installed glass walls and we were forced to wait outside to avoid the fumes. For about an hour we stood outside while the employees at the service centre snickered and laughed at us for reasons they know best. I was called inside to check my laptop finally and it still had glitches in it. On my way out thinner that was being thrown on the glass walls fell splashed on me and burnt my hand but no medical first aid was offered instead the employees started laughing at me and giving each other high fives.

A few days later when I called them up they told me they have finished servicing the machine and would send it to my place. When I checked my machine I found they had reinstalled windows over the existing one using the corrupt recovery drive and so the machine gave me errors again.

When I called the service centre a woman claiming to be the manager called Pooja told me I was frustrated in life and hung up on me. As of now my machine lies in my home in a mess.

None of the complaint escalation phone numbers work here in India.

I have incurred a loss of £800 and have been humiliated repeatedly by HP employees who offer no apology infact they told me they would be at my house in ten minutes to straighten me out.

I received this reply from customer relations NOT CEO MARK HURD

On behalf of Hewlett-Packard we apologize for the delay and difficulties you are experiencing. Your message has been forwarded to our Customer Escalation team who will review your case.

Thank you, CEO Customer Relations

Nobody reviewed anything and my laptop has since blacked out as the graphics card is no longer operational.