I came across similar experience...I ordered 35 boxes of carpo tiles from marbonite and I got 2 different shades in them. When I complained the same to dealer, they told me that it was impossible as if I was lying. I raised a complaint calling customer care and had no reply from them for 10days..later when I planned to buy the same pattern tiles that I was falling short they collected Rs.400 extra for a each box. Finally I ended up paying the 5k extra and 3 boxes of useless tiles with me.. What the F H&R Johnson tiles who claims to be the No.1 tiles company in India???