An experience worth sharing

At times you wish to make close ones happy by providing them some

convenience in life. I felt the same and thought of buying a car for

my family. You do a bit of research and when you are in Shillong you

tend to think of a compact and good car. You cannot avoid considering

i10 by Hyundai. It is quite a popular car and the brand is decent.

I did the same, I had limited information. I came across a friend of

mine who expressed his experience with Hyundai’s partner- Shillong

Hyundai. He had bought i20, he met with an accident and the car bumper

got damaged. Generally things like bumper replacement is a day’s job

or at max two, but he had to wait for months, in the meantime he had

to buy another car (not Hyundai of course). I felt that this is one

odd case and ignored his experience; actually I don’t know why I

switched off my brain. Perhaps I thought in this age of improved

service level it has to be one out of billion cases. I shared my

concern with GM Mr. Rajib at Shillong Hyundai, he laughed and said

“that was just one case and don’t worry we have set things right, you

will never face such issue”, and I bought it.

I went ahead and bought a garnet red car towards the end of November.

All of us were happy. Around third week of December it met with an

accident. There was dent on the right door and some oil leakage from

engine. Generally an accident of this nature takes a week time for

repair and testing but looking at Shillong’s relaxed environment you

might extend it to ten days. I was surprised to see the pace of work,

it took two months. Mr. Anshuman is a very able gentleman but feels

that he can convince you that any repair is a big project and might

take endless time. And please don’t think that just because you have

bought the car from them, they would listen to you. You bought the car

so you will follow up with them. And if you know all excuses, try

calling them. Right from “someone went to meet relatives” to “someone

not having internet connection at home” might affect your repair work.

Instead of discussing things you might realize why you are talking

even. There have been talks in the past that at Hyundai service

center new original parts are replaced. Is this the reason why a new

car takes months for any repair? I don’t know but you cannot stop

thinking.

After two months they mailed me expressing that time period taken is

well within limits. Are you kidding me? They could have taken more

than that.

I have escalated this issue to their top management. I am not

promoting any other brand but maybe this experience of mine might help

you in making wise decision. Otherwise you always have the option of

buying an alternate car till the time your car is at workshop.

-Rishikesh Kumar

Sai Mitra Castle, Banjara Hills, Hyderabad-400034

Phone: 9963993266