Hi,

We have carefully reviewed your case. Please note that a one-time complimentary rescheduling of your holiday package was already provided at no additional cost. Since this benefit can only be availed once, we regret to inform you that a full refund for your current request cannot be accommodated.

We have also received the medical documents dated 25th February; however, as these do not correspond with the timeline of your current booking, we are unable to consider them as valid grounds for a refund.

We sincerely regret the inconvenience caused and appreciate your understanding. In light of these circumstances and as per policy, we regret that a full refund cannot be processed.