Dear Prina,

Thank you for bringing this to our attention. We’re truly concerned to hear about your experience. This is not reflective of how we operate at Bhanzu, and such behavior is completely against the respectful and supportive environment we strive to maintain for every child.

Please be assured that we’re taking this matter seriously. We’ve already initiated an internal review and will take the necessary steps to ensure this is addressed appropriately.

We value your trust, and if you're open to it, we'd like the opportunity to connect with you directly and make things right.

Warm regards,

Team Bhanzu