Before writing about work culture in India, I would introduce myself, I am post graduate from University of Madras and working in TCSeServe BFS BPO in Hedge Funds NAV calculation process working as Associate.

In India people are not hired but instead they are purchased and made slave by the companies, how it is done?

1.These BPO companies get huge out sourcing projects from USA and Europe. And to get very cheap labor force they go to various colleges (mostly pvt) and conduct ‘Campus Interview’, there is always some kind of understanding between colleges and these companies, the colleges(Mostly pvt colleges) gives good amount of money(which is actually collected from student as huge fees, to pay such a huge fees students goes for bank loan) to these companies to select their students for job.

2.Once they are selected, they (students) are given their offer letter with salary details, the interesting thing here is, every employee will have different salary for the same job position because companies fix pay for the freshers according to the reputation of the college the employee comes from. Employees ability and knowledge does not matter.For freshers the starting salary will be 150 US dollars to 200 US dollars per month.

3.The next thing is the new joiners have to sign 1 year to 3 years bond with the company which means the new joiner can not move out of the organization at any cost for the specified tenure as per the bond and have to compulsorily work under night shift for US projects .

4.Once all the formalities are over, the new joiners are given 1 week training by the old employees and then put on to his real work, the problem starts from here…,since the employee is new and working for the first time he gets many doubts but there will be no person to clear his doubts and this causes the delay and inefficiency in work performed, when the work goes for review the new employee is harassed like any thing and scolded very badly on the ground that 1 week off the job training is given then why there is a delay and inefficiency in the work, then the new employee has no answer to say any thing….even though the reviewer also knows that 1 week training is not sufficient to learn the job.

5.As the day passes…at the end of the month there is a time for salary pay…new employees are very happy, but when the salary actually credited to their bank accounts they get surprised by seeing their salary amount because they get less than what is been offered, they go to their immediate manager with the issue but manager send them to HR. Now comes the twist in the situation…HR say this is your cash on hand after deducting Travelling Expenses, insurance expenses, Provident Fund, local Govt taxes, Loss of pay, food coupons charges etc..the list is long…the new employee has no words to say because he has already signed the offer document and tenure bond.

6.As day passes the burden of work goes on increases and 9 hr (i.e 45 hrs in a week) official duty becomes 15 hr duty per day and later 24/7.

7.After one year, now its the time for performance appraisal, the new employees are very happy that they will get increment and bonus. After few weeks the performance results are declared, when employees open their letters they are surprised to see 25 US dollars as an annual bonus and 10% increment in their annual salary. but inflation would have gone to 15% to 20% in the same time.

8.After completing his bond tenure the company knows very well that the employee will leave the job…so they suddenly increase their salary very high in their last performance appraisal and given promotions, employee becomes happy with that and try to continue with the job forgetting all the pains suffered in the past.

9.but once again he is given huge burden of work and Torture from the top management for not meeting the deadlines. Now by this time the employee would have got married or have kids so he will not take the risk to quit the job and the management take full advantages of these situation.

10.In such a situation the employee start seeking for new job but in India it is very difficult to get higher rank job compared to lower rank job. And again the typical Indian society which starts asking 100s of question if we leave the job and sit at home and searching for another one…..And due to stress his/her health get affected followed by diabetic, back pain, sinus, migraine, miscarriage of pregnancy, etc….