THE SENIOR DIRECTOR

'Customer Care [ if it exists]

XOLO CARE

CELL Division

Sir

I have attached my complaint sheet with my cell given to your Malad XOLO care shop on 15.3 2014

deleivery date 10.4 2014

On going to the shop for my cell we found the shop CLOSED!permanant

Calling the helpline 1800 301 00104 on many occassion we were misguided and mis- directed in Mumbai to varios shops of XOLO as under

a To Kandavili XOLO CARE SHOP

b to CHARNI ROAD XOLO CARE SHOP

BOTH THE VISITS ON MANY OCCASSIONS WAS WASTE OF TIME AS BOTH DID NOT HAVE THE CELL OR THE FILE ATTACHED

NOW EITHER YOU HAVE MISPLACES THE CELL OR BETTER you HAVE LOST IT

SO AS WE PAID OVER 20,000 Rs for the same [ still under warranty] receipt with us

WE DEMAND FULL REFUND O THE VALUE OF THE CELL IMMEDIATLY WITHIN 7 Days as we have wasted tooo much time with your XOLO CARE EXCEUTIVES who are very rude and are misguiding us to varios shops where no cell is found

Await reply as Im going to newspapers and consumer guidance Society and Jago Grahak jago

refund immediately full amount or we go to courts

Harrarased XOLO cell Customer