It is the worst product that one can even think of buying. Do not even think about it. The company only sells the product, there after nothing. No installation, no warranty/ after sales service.......They do not even respond to your calls. It looks like I have been made a fool of!!!! Apparently, the company is here with the product only as a one time sale as any one who buys this product will nither come back to this brand nor will he permit his near or dear ones to even come near it.
The company customer service is unconcerned everytime I call their Customer Service personnel . I would discourage everybody from buying Koryo ACs.
I got the AC last year in June 2012. since the day I hv bought it never worked. the very next month of buying I called customer care to gt it installed as I was told from BIG BAZAR tht installation will be free.but on the call I got to knw that they will be charging 1000+600. for installation and several other things. I asked them let me get in touch with Big bazar and then decide what to do. I gone ahead and checked with big bazar but as per them steplizer was free. we need to pay installation charges and there might be some communication gap. I agreed and and gt the ac installed. but somehow as I installed in august.
I couldn’t use it much after installation. This year when we started using it. the very first day, the water leakage problem started and called customer care to get it solved but. as per them . they dnt hv ny record with them that we got ac installed by them, they will nt be able to fix that fr us. after proving everything thing tht we got it installed by them.they sent an engineer. after 1 month of logging a complaint. though engineer was not sent by them on their own, it was sent after several chase up . mean while they gave me so called lady’s no# whose name is MISS JYOTI (who takes care of Delhi customers and engineers. who no#9582469369. ) tried calling her like 100 times. She never received the call. Again called customer service and gave them disclaimer if they can get it fixed in the next two days its fine. Otherwise, they can take their ac back, even though then engineer came after 5 days. for three hours problem got sorted but again it occured. I loogged the complaint again as same problem n for general service and swings making noise in ac. in june again. nobody turned up. after 15 days I called the same engineer who came to my place for first service. he told we need to speak to MISS jyoti who never receive your call.i calld cstmr service. most of the time nobody takesthe call there as well.bt somehow I manged to speak to some of koryo agents who always want to telll the story from starting coz everytime there will be new rep. and asked to make me speak to supervisor MISS ANITA. spoke to me. who doesnt even have manners how to talk to customer and said will gt bak to us after checking wat cn be dn. nobody calld entire week. I calld bak.agin gave disclaimer. engineer came after 2 days. gt only water leakage problem fixed. eventhough I logged two another problems as well to which he said he will cm in next two to three days. no call nobody turned fr 5 days . I called bak jyoti who never received my call n then on callng cstmr service. spoke to anita. who was nt ready to accept tht I logged two compalints . she mentioned thre was only water leakage problem which hasd been fixed and nw no problem will be covered in warranty as your warranty has been xpired and disconnected call , .its pathetic customer care service. would request anyone to buy specially koryo split ac.this the worst service I came acrooss.
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if anyone from koryo is reading . kindly take action or update.
so now I am writing this mail today and see what will happen after this I am hoping for the best and prepare for worst because if I have paid good amount for a AC and it will not working at least in hot summer periods then I don’t think beyond this…