This is with regards to the 565ltr inverter fridge I bought from Vijay sales in 2016. While taking th fridge I was told that I would not need a stabiliser for this machine but now after 2 years, apparently the voltage fluctuation, that is common in Gurgaon, has caused the PCB to become faulty 4 days back. As per the technician visit, the PCB cannot be repaired as well.
The fridge is very important to us to keep medicines for my ailing mother who’s immobile and being treated for.
I explained the situation and both the technician and his supervisor(on phone) offered to get another one replaced ‘in a day’ or maximum by the following day. They offered that if I get the part from ‘outside’ I might get it done sooner and cheaper. But I wanted genuine parts so I decided to wait one evening / max a day. Now I’ve learnt that the part will not be available until another 2 days.
My hands are tied but this is absolutley not acceptable - refrigerators are necessity and if you guys can’t even have spares available to be replaced within 24-48 hours, I believe I did the biggest mistake of my life by buying a Hitachi product.
In case you have solution or early resolution, please reach out to me ASAP