Bhagavan Das who manages AtoZ Tripmakers comes across as an extremely polite, reliable and professional guy but only till the booking and the payment is made! We booked for a 4-day package trip in and around Mangalore for last week of December for 35k.
This was about 1. 5 months ago through Bhagavan and we even agreed for higher package rate considering the peak season. After he receives his payments from customers, don’t expect any support or care for your issues from this unprofessional person. I realized I did a blunder of ignoring some bad reviews on this guy.. It has been our most annoying and worst package tour booking experience till date! This guy doesn’t know a thing about customer satisfaction and speaks extremely unprofessionally for someone in the hospitality business.
In spite of asking him to book 3-4 star resort / hotel, to our utter shock we found that the so called resort he booked in Murdeshwar is a dirty looking cheap shack not even worth Rs. 500 per day - unimaginable for families to stay! When called to express our concern, he washes off his hands saying there is nothing he can do and we can do whatever we want!! We had already made the complete payment to the driver and were shocked that the very same guy who seemed to be so polite and supportive, didn’t care to even listen to our concern and offer alternatives! According to him, he had checked earlier with all other resorts and this was the only option available. After enquiring in better hotels and resorts there in the vicinity, we found that the rooms were available for booking till 2-3 weeks back and they don’t remember getting any inquiry from Bhagavan Das or AtoZ Tripmakers! We realized this guy had lied to us about unavailability in other resorts just to make a higher margin on this cheap hotel!!
Not even once he sounded unapologetic for not checking the place before booking and instead threatened us to call the driver back and cancel the bookings in other resort if we don’t pay more. Luckily for us, driver was a thorough professional and managed to convince that guy not to cancel the bookings as we wanted to file a police complaint for cheating.
We understand that wrong bookings / oversees happen but what has annoyed us is his don’t care attitude(towards any issue) after the payment is received. Complete unprofessional and certainly doesn’t deserve to be in hospitality business.
Luckily, driver was the only saving grace. Anyone interested in a package tour around Mangalore, I recommend this driver Umesh. You can email me for his contact details (as we are not allowed to promote anyone here).