I took the service a month back and I must admit that in this age of the "empowered customer" I wasn’t expecting a company that would be so callous towards the customer. I am really repenting now, to top it, they take payments in advance so am stuck with them for at least another month.
Speed and reliability - I would give negative points. Details below -
I took a 4MPS connection, I was very happy with the quick turnaround time for installation. But my nightmare started when I actually started using the connection. Forget 4 MBPS I would be lucky to get 128kbps consistently. And this when I used ABC Broadband’s speed test, if any anytime I used an independent speed test, it would show speeds as bad as 30kbps even tho the ABC Broadband speed test shows more than 1mbps.
Customer service - i’d give negative points. Details below.
Till date i’ve opened 15 service requests since 25th March 2012, the engineer has visited my home at least 4 times, the device in the terrace has been changed 3/4 times but to no avail. If you sit to browse anything, it starts off decently these days after 15 complaints, but within 5 mins the speeds start fluctuating, to the point that to send a mail with 10 words, it sometime takes 10 mins :-). Summary -
Extremely bureaucratic. They keep shifting the blame and mostly they try to pin all the fault on the customer.
Technical support guys are novices who do not have absolutely any idea of what they are doing.
The toll free number is bad, call keeps dropping. So after explaining the problem for 15 mins the call would drop and then you would need to repeat all over again.
Service engineers who come home are pathetic. They just come home and run the speed test and then pass the problem to the back end. God knows what the back end is.
There is no way to escalate any issue.
Suggestion - do not go for it. It is not worth the pain.
Finally I wanted to cancel the service and here is what happened -
When I called to make the request, the technical team asked me to call the billing department and when I called the billing department they asked me to call the technical department since the reason for disconnection was technical. I changed my reason for disconnection to billing so that the billing department would take my disconnection request (i am willing to say anything to get rid of ABC Broadband and its pathetic useless service, so I have no qualms abt lying). But then I was presented with another hurdle, to make the request I was required to call from my registered mobile. I tried that but looks like calls from airtel mobiles to their toll free number 1800 20 94276 is not going through, it says the number is not valid. So I was left with no option on how to cancel their service.