I recently purchased a new smart phone, and wanted to use wifi on it instead of mobile GPRS internet while at home. I’m using ABC Broadband broadband for around 7 months and rarely faced any problem with connectivity or speed. But I was not able to browse internet on my phone using my ABC Broadband broadband wifi. I raised this issue with the customer care of ABC Broadband. After understanding my issue, he promised to get back with a solution within 24 hours. I was contacted by him 4 hrs, and asked more questions like, which phone am I using, which O.S does it runs on, which browser I’m using on my phone...
He provided me with a solution and said that the browser I was using (Opera mini) is causing the issue and offered me a solution that if I use other browsers like Opera Mobile , Chrome , Safari or Native I wont face any problem. I downloaded safari and it worked...
Thanks to the persistent customer care agent, who came back to me with a solution.