Acer may have friendly support agents answering its phone lines, but those reps did not give many correct answers during the Tech Support Showdown. The company’s online chat agents were competent at problem-solving, but we only reached those solutions after long waits in a digital queue. We wouldn’t even suggest users look for help from Acer’s Twitter or Facebook pages, as it appears the company is just using those as channels to direct users to its tech support pages.
Acer backs its consumer laptops with a standard one-year limited warranty, but doubles the length to a strong two years on its business-minded TravelMate line. However, if your laptop requires service, you’ll have to pay the shipping costs to send it back to the company. Upgrading your laptop does not void the warranty.