I have a Birla Sunlife dreamplan policy. Completed 3 years but more or less was satisfied with Customer support services, except few glitches.
Lastly these people are behaving in ’Get lost’ attitude, intentionally or unintentionally, don’t know.
I make monthly payment through Credit Card. I gave BSL authorization for this.
Due to misuse of my Credit card, it was replaced with a new card having different number.
I made payment online for 3-4 months before giving authorization to there Sector 31, Gurgaon office.
I gave authorization in 1st week of July assuming it will settle down before 28th my due date.
Waited for weeks but no deductions were made.
Called support:
a. Your card has been again declined.
Requested to call supervisor.
b. Not sure which card is registered with them.
c. After telling the whole story, he said we never received applicaion. => means application thrown in bin.
d. The onus is on me to produce if I have submitted the authorization
e. I need to visit branch again to submit the documents, which will require me to take 1/2 day off.
Why can’tBSL arrange a pickup. There comission agaents can visit you 10 times before selling the policy.
On wanting to talk to someone senior Mr. XX responded I am the supervisor, there is no one beyond me.
I really don’t believe they have such a short hierarchy.
Few queries:
Why no sms and email was sent to me showing the decline of my Credit card.
On argument with the top boss, he was quick enough to send me a email and sms.
Why BSL does not make a note of contactable persons in case a customer wants to escalate the issue
Why does online payment takes approax 10 days to settle in account.
After reading so many reviews on mouthshut.com on problems of settlement. Looks like we need to start the process of terminating the policy, so that hard earned money does not get lost anymore.
Regards,
Sanjay
--------------30 Aug ------------------
They have deducted Rs 220/- for card declining . Great looks like they have read the review.