I booked my consignment from Faridabad to Dehradun through . We were shocked to see just a packer and a driver coming to pick our things. They packed few things in blister pack and others just like that. On asking why other things are not being packed, they responded packing will be done at warehouse where they have dedicated people.
Goods were collected on Wednesday night with assurance of delivery on Saturday morning. When we called on Thursday to check on the status of shipment, they told us our items are in excess of declared limit and we should pay Rs. 5, 000 more otherwise this will not be shipped and we can take back our stuff from warehouse. Seeing no other alternative we bargained and made him agree to ship at an additional amount of Rs. 4, 000.
After making the payment, we kept trying all the numbers for confirmation but no one picked the phone..we made numerous calls but without response. On Saturday morning we were told shipment is delayed and will reach on Sunday morning. However, finally consignment reached at 4.30pm on Sunday.
To our horror, we saw a truck with our stuff without a single men for off loading. On asking driver replied he is not aware and he was just told to deliver the goods and he asked us to make arrangement ourselves. Finally I had to offload entire consignments.
When we thought problem is over, bigger problem awaited us –
Our glass cooking top was broken to pieces and rendered useless (loss of around Rs. 4, 000)
Entire sack of groceries and toiletries was half opened and things were missing (loss of around Rs. 3, 500)
On bag with newly bought shoes and slippers too was opened and articles were missing (loss of around Rs. 1, 500)
Our new mattresses were shipped unpacked (not even covered by a laminate or bubble wrap) and were badly soiled
Other packets were in bad shape as if they were kept under heavy weights
As we had to return back to Faridabad the same day, we did not get enough time to thoroughly check our stuff. On thoroughly checking our stuff after few days we noticed the above missing items and called the company. The person who answered the phone confessed that one of his employees from Bihar has stolen the above items and money to cover for loss will be transferred in our account.
We called again to check on refund amount, surprisingly the person changed the stand and started blaming us for the delay in informing about the loss. He said loss is covered only if informed on the same day. So company cannot give any refund and we should forget the issue.
I am preparing documents and will soon file a police complaint and also a case in consumer court. But I wanted to save potential customers from being duped by this fraud company.
I sincerely request you all to stay away from this company. Company details are given below –
Agarwal Logistics Packers and Movers
Website: https://agarwallogisticspackers.com/
Email: agarwallogistcsgurgaon@gmail.com