I had used Agarwal Packers & Movers service and they changed me Rs. 50, 000 for shifting my household goods and car from Delhi to Bangalore in August. And since I took some time in finding a place in Bangalore I had to keep the stuff in their store for few days.My car was just 5 months old and most of the furniture was bought recently. One delivery I found out that most of my furniture is damaged and was damp. My car was used for over 410kms and was damaged badly.
Now they are not doing anything on the complaints I have lodged. They dont even have a complaint cell. I have to call the people in their office to take email ids and phone numbers of customer case cell.
Following is the detail of condition of my car and other goods on delivery.
(Black Swift)
1) Car was brought in extremely dirty condition, with red mud all over it.
2) 2 speaker were stolen from the dash board and when I attached the front panel of **music system, it was not working.
3) Car had run 410 km during the transit which is way beyond the limit
4) There was huge dent in the bumper on right side caused holes in it
5) Front Number plate was missing
6) Right back light was broken
7) Fuel tank was empty and I was asked to pay Rs 500 for petrol for delivering the car
8) All the front and real foot-mats were dirty means people were sitting on the back seat also
I have not checked the car from inside, some more things also might have got stolen. Also after cleaning some scratches/dents may become visible.
1) Dining table is broken
2) Front Panel of Microwave Owen is broken
3) Sofa set was moist with fungus all over it
4) Boxes of Books and Shoes were also wet and open
Next time I plan to shift I would prefer selling of all the stuff and will drive the car on my own.