Kindly note that I do not hold any personal grudge against
Agarwal Packers and Movers. It is just that I am a highly disappointed
customer.
I was moving from Kolkata to Bangalore
so I had contacted Agarwal Packers and Movers for transfer of my household
stuff, in first week of April. The initial response was quite prompt and they
gave me a quotation of Rs.29, 000, for part loading. Though this was much higher
than the other competitors and I spite of reading unpleasant experience of many
people, I trusted and finalized Agarwal’s quotation. The quotation was
given by their Field supervisor Jitendra. During finalization of quotation it was being confirmed that
we will be making 70% payment in Kolkata and 30% after delivery in Bangalore, though they had
asked for 100% payment while loading in Kolkata.
Jitendra, the field
supervisor, had spoken to his boss Virendra, branch head, regarding payment
clarification. I had informed him that I’ll be moving in the last week of April
and will confrim him the date of packing in 2-3 weeks.
The said immediately after receiving my confirmation things
will be done. Unknown about their unprofessionalism I was free from this
tension. Never did I know that my trust on this so called renowned packer would
be crushed. After repeated calls to Jitendra regarding finalizing the date he
turned up to meet in person. Every time I called their office in Kolkata I was
being asked for the quotation no and was promised a call back within 5 mins,
which never happened.
Just a day before the packing date I received a call from
Virendra saying that they had never agreed on 70-30 payment. I had completely
lost on him by now, still I kept my cool and said Jitendra and he himself had
confirmed me regarding the payment to be made in 70-30. Virendra bluntly denied
having said so and disconnected.
Later I received call from Jitendra saying
they are fine if 70% payment is paid while loading and 30% before delivery in Bangalore. I was unable to
understand the reason behind such demand. I was being ditched a day before the
final packing was supposed to happen. I thought better to stay away from such
cheaters who are creating so many hassles in just finalizing payment options.
Never know what they might do once my entire stuff is with them. So all you
buddies reading this review beware of this company making false claims and
promises!