NEVER EVER GIVE YOUR CAR TO THESE UNPROFESSIONALS. All "Bade Bhaiya" name is just marketing and zero credibility.
I have learned by burying my own hands, would try not to let this happen to anyone else.
They charged premium owing to the old name in the market. I agreed to that too because my car’s safety was more important.
The salesperson asked for a 100% advance. Upon questioning the same, the reply comes sir you’re dealing with a listed company. Why are you worried. The guy doesn’t realize that I am giving a car which is as good as his annual salary or maybe more. He could also trust me with the money. BUT NO! IT’S ME WHO NEEDED THE SERVICE SO YES I AM CAPTIVE.
Now the car is in transit. My first call to the customer care and the lady is very cooperative. Update 1- Your car is still in Bangalore after two days of pick up.
Then I called the Bangalore office. Revised update from Bangalore office - Sir, you don’t speak to Hyderabad people. they don’t know anything. It is we who are working here not them.
(Well, customer care isn’t aware bcz u don’t tell them but instead of realizing that, u r speaking ill of your own organization to a customer. AMAZING)
Now after 15 days(that’s worth appreciating - the timeliness)
I get a call on 29th Aug 2020, evening 5:30 approx. "Sir please tell me where do you want the delivery"
Me: "I don’t want you guys to take the extra effort so please meet me at the highway since I don’t want u driving my car"
Delivery Agent: " Sir I am already coming by driving since the car was in a container only till Patna"(Now I don’t know why I was not told about it. Why I was charged till Muzaffarpur when they were using my petrol to deliver to Muzaffarpur.)
I called their service center but as it is, once again I am in a captive state since I need the car not them.
I go to take the delivery.
And then I get the worst sight for me. Condition of the car -
Dirty - The delivery guy says, we got it cleaned before coming here that’s why there is water inside the headlight. I showed him a car right in front of him which was cleaned the same morning and had traveled exactly the same distance as he said about my car.
Vapour inside my front headlamp - The excuse given was "we cleaned the car so water went inside"
Well, I have the car for the past 3 years, is cleaned every day but never happened. Must say you used a different technique of cleaning which cracked the headlamp from some joint which is usually sealed otherwise.
Last but not least - Zero Petrol while when it was handed over, the tank was half-filled. The distance traveled was 104 km(including 40 km of a drive of delivery)
AND AS ALWAYS YOU ARE CAPTIVE
YOU CANT DO ANYTHING BECAUSE YOU NEED THE CAR!
THE ONE RATING IS ONLY FOR THE CUSTOMER CARE LADY OR ELSE THEY DESERVE NOTHING OTHER THAN ZERO
THIS IS CALLED WHITE COLLAR MAFIA!
ROBBING IN THE DAYLIGHT
NEVER EVER GIVE YOUR CAR TO THEM.