It was a chilling evening in February 2011 and I was supposed to fly out of Srinagar to Delhi and then catch a connecting flight to Chennai. Just then a huge snowfall happened and a incoming air India flight could not land, because it was not given permission. I was supposed to catch that flight. Immediately airindia officers informed us to not worry and they will arrange our travel as soon as snow clears. They took stock of the situation and arranged for women & children to board a kingfisher flight. The remaining passengers were given food coupons and those among them who had connecting flights to catch were told that there connecting flight will wait for them. All this arrangements done without extra charge. At the same time all the private airlines there were making merry!!!
I have been flying on all airlines for the last 2 years or so. I have never come across any better airline than air India so far. They will never let you down. Their employees (including air hostesses) may be old, but are well experienced and know what to do and when. After all a friend is judged by his/ her actions in times of need.