My family of 4(2 kids 3 and 7 yrs old) returned from Chennai to JFK by Air India ER flight(non-stop Mumbai-JFK).Since we were very close to departure, even though we were 3 hrs early(as per the norm), I did not check my Boarding passes for the Mumbai-JFK segment.While boarding the AI flight in Mumbai we realised that our tickets were given as follows:22J, 32F, 38F and 38K.4 separate seats for a family travelling together.
That day I had called up at 3PM to confirm that we had 4 seats together(37-F, J, H, K).Now who in the right mind would allow 2 kids(3 and 7) to sit and sleep for 16 hrs all by themselves.Atleast 2 seats together in 2 group would have made some sense.The flight attendants helped us "relocate" and were very helpful and sympathetic.The food and service inside the flight was very good.The leg space was abundant and had a good selection of hindi and english movies.
The flight was delayed to JFK by 2 hours and the limo guy who was to pick us up was informed that the flight was on times 5 times when he called to confirm.So he waited for 3 hrs more to pick us up.The baggage didnt make it and we ended up getting the same next day delivered to our home.
Looks like the first and last time with Air India for us.