Air India needs to keep up with the times. I recently had the misfortune to fly with them. The aircraft was so old it still had outside toilets. I am convinced that it was the very first jumbo jet that was ever built and was astounded that it was still in service. Apart from the primitive aircraft and very basic facilities in it the flight was 4 hours late taking off and no member of staff had the decency to explain to the customers as to what the reason was. The service was absolutely appalling. As an Indian it pains me say this but it merited the status of a third rate airline from a third world country. People should think very carefully before they fly with Air India until they have more modern aircrafts that can be in line with the needs and expectations of the 21st century customers. And their staff should be sent on courses in customer relations. Until then never again!