What’s to say really, staff on ground and in air incompetent at best, and I mean
that generously, more generally they were hostile and mean-spirited. I was
flying from London Heathrow to Bangkok, via Dehli. The Heathrow check-in staff
rang through to Dehli to confirm our check-in through Dehli to BKK, telling us
that nobody was answering the phone in Dehli. I was naieve enough to assume that they would try at least a second time, alas, that was expecting a level of compitence clearly beyond the ken of their staff.
I was stranded in Dehli airport as a result of their monumental incompetence with a couple of’cheese’ sandwiches and a two drink limit for 20 odd hours. Upon arrival in BKK there was not a rep to be found and not one of the many phone numbers I was issued by the more-than-helpful BKK information services staff was answered.
I waited around to catch a rep for a further 12 hours, under the mistaken notion that I would be dealing with a reasonable human being of some flavour, alas, hopeless optimism lined me up for a fall once again when I was greeted with a lizard woman whose attitude exuded all the warmth of a clinical psychopath. She was so aggressive and offensive by way of defense, that I just gave up, before I ended up in airport police custody for violating their rather self-indulgent verbal abuse disclaimer, which amounts to an unearned proverbial bullet proof vest from behind which they can provoke the likes of Ghandi to acts of ultra violence with their rude, uncaring, arrogant and tauntingly smug attitude.
Not once did I hear the word’sorry’ or anything even remotely related to such a sentiment, instead all I heard was blame being shifted from department to department, interspersed with audacious insinuations of accountability being directed towards me, as if I had some hand in their half assed attempt at an airline’s consistent record of incompetence. The Dehli staff blamed the London staff, the Air India staff in Bangkok told us that the London staff blamed the Dehli staff, while blaming both, with hints of suspicion regarding my role in the whole farce. Nobody dreamt of apologising once, even in a throw-away’humour-the-passenger’ manner.
I’ll sum this up by saying that Air India is a disingenuous title for an airline run by a bunch of cowboys, I’d sooner take my chances travelling by catapult in future before I’d place myself in the hands of their charmless staff again.