I recently missed an Air India flight and approached the airline counter seeking assistance. What followed was not just disappointingit was disturbing.
A female staffer at the counter outright lied, saying no flights were available, even though I could clearly see tickets online. When I pointed this out, she dismissed me with a cold Go book online. She then added that she would only help me if I bought a Business Class or Premium Economy ticket.
This wasnt just my experienceat least 10 other passengers were treated the same way.
Despite being a Vistara Gold and Premium Economy flyer, she refused to check the system or offer any solution. She didnt wear a name badge and flatly denied giving her name when asked. She wouldnt escalate the issue until a security guard stepped in and asked her to call the duty manager.
Later, Air India staff claimed she was just an accountantthen why was she manning a help desk meant to support stranded passengers?
Frustrated and helpless, I started recording the situation for accountability. Thats when things escalated further.
The manager, Mr. Dinesh Kumar, instead of addressing the issue, called another staffer, Ayesha, who began shouting at me and tried to force me to delete the video. Why the intimidation?
Security personnel privately admitted they understood my frustration. But the staffs priority was clearly not passenger welfareit was protecting each other.
I refused to delete the video. I refuse to be silenced.
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Is this how https://m.mouthshut.com/airindia rel="nofollow" target="_blank" >@airindia treats solo women travelers?
Is this the new post-merger standard of hospitality under the Tata Group?
In a time when the airline is already facing scrutiny after a tragic plane crash, its appalling that service and ethics have crashed too.
Why should passengersespecially womentrust an airline that treats them like this? If this is how ground staff behave, what faith should we have in your safety, professionalism, or integrity in the air?
https://m.mouthshut.com/airindia rel="nofollow" target="_blank" >@airindia You owe your customers accountability, not intimidation.
#AirIndia #CustomerService #AviationIndia #SoloTravel #AirIndiaFail #TataGroup #VistaraGold #AirlineComplaint #PassengerRights #WomenTravelers