Dear Sir,
This is to bring to your kind notice that I had travelled on Air India from Delhi on 18 July 2016 via flight no. AI156. On arrival at Goa Airport my baggage was missing because of negligence of AIR INDIA staff(counter number F6) who mistagged my luggage. So on my arrival to Goa Airport on 18 July 2016, I filed a complaint at Air India office, Goa, a copy of which is attached here.
When I called at Air India office they told me that the baggage was found in Delhi and was then dispatched to Goa the following day which was then further dispatched to me at 1100 hrs on 19 July 2016 from Goa Airport, but it reached to my hotel( Hotel Neelam Grand) at 1350 hrs.
On opening the bag, I found that some of my items were missing namely JBL speakers(red in color) worth Rs 3000/-, a grey colored cloth kit containing clothing items, makeup worth Rs 15000/- and Rs 3000/- cash. The bag itself was in a poor, rugged condition. It is because of their negligence and unprofessional attitude that I had to bear this loss.
I have heard a lot of stories about baggage handlers stealing stuff but I never knew that I would be a victim.
I had already registered a complaint for the same on 8322541115( complaint no GOIAI16784) and I even sent an email regarding the same to goi.bagsvcs@airindia.in, but there has been no response yet.
On my arrival back to Delhi Airport on 23 July 2016 on flight AI155, I again filed a complaint with Air India authorities and sent an email to del.bagsvcs@airindia.in but haven’t received any response from them yet.
It was the unprofessional attitude and sheer negligence on part of the Air India staff that I had to bear this loss .Being a govt employee the only mistake I made was to trust Air India and book a flight with them.
This has completely ruined my trip and has given me unnecessary mental agony. I have been waiting for over 2 months for a reply from Air India but havent got any response from them.
I request you to kindly take strict disciplinary action against Air India and help me get appropriate compensation(Rs 21000/-) for my loss.
Looking forward for a quick response.
Dr. Abhinav Singh Parihar