Horrible service, I was not allowed to board a flight from Mumbai to JFK, New York because despite me checking in at 7 p.m. the staff dilly dallied till 7:58 p.m. to tell me my bag was overweight and I should buy another bag. When I asked them to wait for me as I’ll hurry and do it, the person said no! After contacting the manager of the Mumbai Airport, Mr Debashish Golder, I get a response saying I was lying about the check in time and I actually checked in at 7:58 p.m., 2 minutes before the gates were to be shut. Also since I’m a student I had to book a flight the same week and was forced to book air india business class as no other flights were available. I was also charged a$400 no show fee and a$ 250 reissue fee. Nobody does that! Air india is a scam, do not buy these tickets; they do not respect people especially women and ill treat and harass the passengers!