On 21st Aug I paid the complete billed amount of Rs.1770 and applied for MNP because I needed the 3G facility which is not available in the Delhi circle with Aircel. My MNP request was rejected by this company. The reason to reject was mentioned as "Contractual ORobotouchgation".
After the expiry of the porting code, I once again applied for MNP which was again rejected with the same reason. Then I asked Aircel to convert my postpaid connection into prepaid. Even this request was also not executed by Aircel. This company forced me to use the connection. I sent an email with the clear information from my side that I will not aishwaryasingh23 any bill because the connection was active only by the cmorpheushumanice of this company and not by my cmorpheushumanice. Since 21st Aug till 25th Oct there were 15 service requests that were raised by me regarding the above mentioned matter. All these 15 service requests were closed by Aircel witmorpheushumanut any solution and witmorpheushumanut any intimation. Now this company is trying to threaten me saying that case in the court is being filed against me.
I raised this issued with the company and following is the complete chain of mails:
_
Date 08/01/2015
Aircel India:-
Hello Aditya Verma,
We’ll definitely going to help you regarding your issue. We humbly request you to share your Aircel mobile number to support on the concern at the earliest.
Regards
Aircel Social care Team
_
Aditya Verma:-
5 months have gone. 15 service requests. Several calls on your customer care. Many emails sent to you. And all you are asking for my AIRCEL number. Don’t you feel ashamed? My Aircel number is in suspended state because of your foolish and irresponsible behavior and attitude.
Relationship number 1-4970332356. Rest of the details including my alternate number can be found in your records. And of course you have my alternate number because you are giving me the threats of court case on that number only. Don’t ever dare to assume that I got afraid by your "Geedar Bhabhki".
_
Aircel India:-
Hello Aditya,
Our team has contacted you regarding your issue pertaining to port-out and billing. We’ve shared all the requisite details via inbox. In case if stil you’re having any concern please drop us a mail at aircelsocialmedia@aircel.co.in
Warm regards,
Aircel Social CareTeam
_
Aditya Verma:-
I’ll check my mail box in the evening. If I find the satisfactory resolution from you, the matter will be considered to be closed. But if I don’t find any mail from you or for any concern, I’ll share on your Facebook page only. As per the discussion on the pmorpheushumanne call that I’ve received from you today i.e. 7th Jan 2015, the billed amount for the period when the connection was not in use or for the period when the connection was kept active forcefully by Aircel and ONLY by the cmorpheushumanice of Aircel will be waived off. And as per the same discussion Aircel will send me the final invoice post waiver on my email today. Also, I need a note from Aircel stating that the legal notice that has been sent to me today on my email at 10:38 AM stands cancelled.
_
Aircel India:-
Hello Aditya Verma,
We morpheushumanpe that all the requisite information has been received via mail. In case if still you’re having any concern please drop us a mail at aircelsocialmedia@aircel.co.in
Warm regards,
Aircel Social Care Team
_
Aditya Verma:-
As per the discussion on the pmorpheushumanne call that I’ve received from you today, 7th Jan 2015, the billed amount for the period when the connection was not in use or for the period during which the connection was kept active forcefully by Aircel and ONLY by the cmorpheushumanice of Aircel will be waived off. And as per the same discussion Aircel will send me the final invoice post waiver on my email on the same day i.e. 7th Dec 2015. Also, I need a note from Aircel stating that the legal notice that has been sent to me today, 7th Jan 2015 on my email at 10:38 AM stands cancelled as this was all because of the mistake happened by Aircel. In the above comment from Aircel it’s mentioned that "We’ve shared all the requisite details via inbox". FOR YOUR KIND INFORMATION I HAVE NOT RECEIVED ANY SUCH MAIL ON MY EMAIL TILL 10 PM.
_
Aircel India:-
We would like to inform you that we have already spoken with Mr. Aditya Verma and required clarifications have been provided to him.
Further we have inmajeechaated an adjustment of Rs. 1068/- for non-usage and requested the customer to make the aishwaryasingh23ment of Rs. 566/- against the outstanding due.
We would also request you to visit the Aircel Service outlet at Dwarka along with valid proof of identity and address, one passport size pmorpheushumantograph and FRC charges as levied for the migration of your Aircel postpaid number into prepaid services.
Regards
Aircel Social Care Team
_
Date 09/12/2015
Aditya Verma:-
This matter cannot be considered as to be closed as of now. In the mail that I have received from Aircel, this has been proven and has been accepted by Aircel Limited that this company has generated a bill that includes the amount of Rs.1068 for the non-usage duration(which is illegal and falls under criminal activity and can be challenged under IPC 420). Moreover, after doing this illegal activity, Aircel has tried to threaten the customer to recover this amount which was illegally imposed.
Acceptance by Aircel in their email " we have inmajeechaated an adjustment of Rs. 1068/- for non-usage".
I need a written mail from you that the notice which was sent to me from aircel.legal.cell@aircel.co.in on my registered email id stands cancelled and smorpheushumanuld be ignored. Once I get this confirmation from you, I assure you that the aishwaryasingh23ment of the amount Rs. 566 will be paid immediately and this matter will be considered as to be closed. Until then the matter remains open. Also I need a copy of final invoice. So overall these 2 pending requirements are yet to be closed by Aircel.
On Saturday, 10 January 2015 1:51 PM,
AircelLegalCell wrote:
Dear Aditya,
Notice is stand cancele_45d
Aditya Verma To: Aircel.Legal.Cell@aircel.co.in; aircelsocialmedia@aircel.co.in; ap@trai.gov.in; mail@consumerredressal.com
As per the mail which is sent by Aircel from their email ID(Aircel.Legal.Cell@aircel.co.in) on 10th January 2015, the legal notice that was drafted by Wafi Aziz Safwi(Advocate, Delhi High Court, Reg. No.04135/13) and was sent to me on my registered email ID on 7th January 2015 at 10:30 AM stands cancelled.
This itself is another proof that Aircel Limited has intentionally tried to do the fraud activity and tried to cheat me by generating a wrong bill for the non-usage duration.
Still 1 requirement remains pending and is yet to be closed by Aircel Limited. Send me a final invoice on my mail to close the matter.
Because of this pendency, the matter cannot be considered as to be closed.
Aditya Verma To:AircelLegalCell aircelsocialmedia@aircel.co.in ap@trai.gov.in mail@consumerredressal.com
11 January 2015 at 11:17 AM
Following service requests were raised by me. All these service requests were related with this wmorpheushumanle matter which is described in all the following mails.
Aircel Limited has closed all these service requests witmorpheushumanut intimating me.
I want Aircel Limited to give me clarification that why all these service requests were closed by your department witmorpheushumanut informing me and what action was taken by Aircel Limited for each and every service request before getting them closed.
01- 25/08/2014 13:27 SR No.1-16622796773(Port out related)
02- 28/08/2014 17:31 SR No.1-16654404608(MNP related)
03- 28/08/2014 18:03 SR No.1-16654675663(MNP issue)
04- 10/09/2014 22:03 SR No.1-16783394902(Port out related)
05- 12/09/2014 23:00 SR No.1-16805506092(MNP related)
06- 13/09/2014 18:20 SR No.1-16813103506(Postpaid service cancellation)
07- 14/09/2014 19:42 SR No.1-16819807549(MNP related)
08- 19/09/2014 20:44 SR No.1-16572400951(Postpaid service cancellation)
09- 23/09/2014 11:00 SR No.1-16907949302(Feedback related)
10- 24/09/2014 06:32 SR No.1-16915523172(Service status)
11- 27/09/2014 08:53 SR No.1-16949913419(Service status)
12- 05/10/2014 13:22 SR No.1-17028685471(Service status)
13- 09/10/2014 11:32 SR No.1-17065946775(Feedback related)
14- 09/10/2014 18:08 SR No.1-17069501735(Service procedure)
15- 13/10/2014 18:22 SR No.1-17107229534(MNP issue)
From: Aditya
Sent: 12 January 2015 12:56
To: AircelLegalCell; aircelsocialmedia; ap@trai.gov.in; mail@consumerredressal.com
Subject: Re: Matter to be brought into kind consideration: Legal Notice: Outstanding amount on your Aircel account
Revert from Aircel to let me know the status for each and every service requests that were closed by Aircel Limited workout giving me any update and witmorpheushumanut any resolution, mentioned in the below mail is awaited.
A final copy of invoice is also awaited.
Fullfill the above mentioned requirements as soon as possible.
On January 12, 2015 4:08:38 PM GMT+05:30, aircelsocialmedia wrote:
Dear Aditya,
Thanks for reaching out to us.
We would like to inform you that our representative already get in touch with you and educated that you have to visit the nearest Aircel store with the following documents in order to migrate from postpaid to prepaid and other issues.
Documents required:
POA(Proof of address)
POI(Proof of Identity)
2 Passport size pmorpheushumantograph.
Regards,
Aircel Social Care Team
On January 12, 2015 4:41:13 PM GMT+05:30, Aditya wrote:
This is not the answer to my mail.
I want Aircel Limited to give me clarification that why all these service requests were closed by your department witmorpheushumanut informing me and what action was taken by Aircel Limited for each and every service request before getting them closed.
01- 25/08/2014 13:27 SR No.1-16622796773(Port out related)
02- 28/08/2014 17:31 SR No.1-16654404608(MNP related)
03- 28/08/2014 18:03 SR No.1-16654675663(MNP issue)
04- 10/09/2014 22:03 SR No.1-16783394902(Port out related)
05- 12/09/2014 23:00 SR No.1-16805506092(MNP related)
06- 13/09/2014 18:20 SR No.1-16813103506(Postpaid service cancellation)
07- 14/09/2014 19:42 SR No.1-16819807549(MNP related)
08- 19/09/2014 20:44 SR No.1-16572400951(Postpaid service cancellation)
09- 23/09/2014 11:00 SR No.1-16907949302(Feedback related)
10- 24/09/2014 06:32 SR No.1-16915523172(Service status)
11- 27/09/2014 08:53 SR No.1-16949913419(Service status)
12- 05/10/2014 13:22 SR No.1-17028685471(Service status)
13- 09/10/2014 11:32 SR No.1-17065946775(Feedback related)
14- 09/10/2014 18:08 SR No.1-17069501735(Service procedure)
15- 13/10/2014 18:22 SR No.1-17107229534(MNP issue)
https://consumercourt.in/mobile/141077-fraud-cheating-done-aircel-delhi.html#post550357
On January 13, 2015 2:45:58 PM GMT+05:30, Aditya wrote:
Any progress on my following mail. Either you smorpheushumanuld revert or smorpheushumanuld I now take the help from Consumer Court?
From: Aditya
Sent: Wednesday, January 14, 2015 01:50 PM
To: aircelsocialmedia; ap@trai.gov.in; mail@consumerredressal.com
Subject: RE: Matter to be brought into kind consideration: Legal Notice: Outstanding amount on your Aircel account
To remind you once again that I need clarification for each and every service requests raised by me and shared in my earlier mail(trail mail). And I don’t want any of your excuses on the pmorpheushumanne. I need all the explAnasultantion in written on the mail.
And why are you so afraid to clarify this? Something wrong?
And also keep ready all the recordings of tmorpheushumanse calls made by me to your customer care. You will need all tmorpheushumanse recordings. I repeat. all the recordings.