Hi Aircel Team,
Without even informing me(not even a single sms) about that I am nearing my credit limit, you have disconnected my services and are not fixing it even after I have paid my bill before the due date.
My phone no. 85660XXXXX belongs to Punjab(Ludhiana) circle. On 31st Aug 2013, I came to Delhi and suddenly my sim card does not allow connection for any of the networks. I thought that it might be the case of bad signal so I waited for 2 days without about incoming and outgoing.
In the meantime, I had paid my bill of 601 Rs. which was due on 3rd September only.
On 2nd September 2013, I called Aircel customer care(9803012345) to check about the problem around 7.30 PM. Your customer care executive tells me that I had exceeded my credit limit so my services were disrupted. But since I had paid 601 Rs. so this will be fixed in 1 hour. He even refused to give me a complaint number.
When my services were not restored even after 2 hours, I called back customer again and your executive(Sachin) tells me that he will initiate the process and it will take 4 more hours. This time your guy blessed me with Complaint no. 1-13575428260.
On 3rd September 2013 9 AM, I again find my services disrupted. So I called the great customer care again and your executive(Jagjeet Jaswal) tells me that I need to pay INR 652 and not INR 601 as mentioned in my bill to restore the services and again your high tech systems will take 4 hours to fix this.
So now I have paid INR 500 more just to cover all your limits. If this does not gets fixed in the time mentioned by your guys then I am going to take this to consumer court and TRAI.
I do not understand:
Why different different customer care guys are giving different answer for the same query?
How can you disconnect my services without even informing me about credit limit?
Why you don’t restore the services automatically when I have paid the money?