This is my true mobile number portability (MNP) experience. I was a satisfied customer of Airtel (yes AIRTEL) an year ago. But they failed to solve some service issues and hence I said goodbye to them. Then moved to BSNL despite some bad experience with their network few years ago. But you know BSNL is BSNL. I once again became one of those endless dissatisfied customers. Then someone suggested Aircel. Oh boy! I can never imagine mobile network can be so bad.
I live in the heart of city (Hebbal, Bangalore) just adjacent to Airport road near Mekri circle. As soon as I enter my house (just 50m away from Airport road) signal goes to zero level. Following my complaint, they arranged a field visit of their technician who reported feeble coverage. I addressed this issue at GOI grievance cell (https://pgportal.gov.in/). They referred the issue to TERM Cell Bangalore (I don’t know what it is and whether they really address grievance of the customer).
TERM Cell Bangalore asked Nodal officer, Aircel to report compliance of the grievance. Aircel replied to TERM cell Bangalore in an irresponsible way "We are trying to resolve the issue by installing a repeater subject to the availability of the repeater equipment at our warehouse. Efforts are on to resolve the issue at the earliest" Weeks after weeks I waited that they will improve the service. Then they chose to ignore my case. With great difficulty those 3 months have completed and I am back with AIRTEL. When I applied for MNP, Aircel didn’t even contact me to reconsider my decision to port out. A t last I got rid of Aircel.
PS: I only write reviews when I am extremely happy about something or extremely disappointed.