Please read what AIRTEL APPELATE OFFICER have said to me after a month’s wait for my issue to get resolve. Its still unresolved and they are just not listening.
Please suggest - SHOULD I pay their bills or not? I have already paid advance rental to Airtel for 4 postpaid numbers that are 5-6 years old. My review is already there on this.
Dear Mr. Sharma, Thank you for writing to Airtel. This has reference to your e-mail dated 04 October 2009 regarding your Airtel numbers. We apologize for the inconvenience that you have been facing due to network issue. We understand how upsetting this must be and we appreciate your patience in this matter.
We would like to confirm that on receipt of your complaint, our technical team has conducted a survey in your area. The team has confirmed that this is known week coverage area. We have taken your address as an input for future planning and we will keep you updated on the same.
You have our assurance that the matter is receiving our full attention that we are making every effort to resolve the problem. In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at 121@airtelindia.com.
You can get in touch with the Nodal Officer with your earlier request or complaint number if it’s still unresolved. You may send an email at Nodalofficer.del@airtel.in. or you may call at 9818334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days. Assuring you the best of our services always, and looking forward to a long term association with you.
Warm Regards,
Jyoti Rawat
Appellate Officer
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