My experience with airtel: — History: I was ahappy mobile, broadband customer in bangalore with airtel for many years.;suggested airtel to many friends.
So I wanted landline also from airtel. Experience: 23-apr-2016 I called customer care telephone number and requested for 1) a plan upgrade from 899(8mbps+15gb limit per month) which is old to 899(16mbps+30gb) which is a new scheme.
Customer care reply: The scheme is not available to existing customers. It is 899(8mbps+30gb) for existing customers. I: ok please upgrade the plan Customer care after some time: land line is required for a plan upgrade in that oradband connection. I: ok enable landline. And give me a 99 toppup forlandline to avail india free calls. 12-may-2016: Customer care: it is only 999+40gb option possible for an upgrad for existing customerse, not for same 899. I: ok make it 999+99 plan with landline. 15-may-2016 Existing broadband connection is disconnected by airtel themselves without any clue on what and how long. I: raise complaint and get reference number that not working Till 19-may-2016 Customer care: weare coming /we are confused by request for landline and complaint for not working 19-may-2016 Connection is rectified by a field engineer. 20-may-2016 Again broadband stopped working I complained to nodal officer and appellate authority to get some help. No reply. 22-may-2016 Customercare: due to a back end port issue, landl