I saw some of the reviews on Airtel so I thought share my experiences with it too!
I would say, "NOT BAD", not bad at all!
Consistent service with a few hiccups here and there..and good speed....Airtel is a consistent contender in the league of broadbands and internet providers like SIFY, Reliance and a lot of others..
I had initially gotten a Sify connection, but the irritating connection breaks, worse customer service and inconsistent connection speeds persuaded me to opt for a better broadband connection..I tried using BSNL for a while, but the customer service was so pathetic I had to find another connection!And around one and a half years back, I took airtel broadband and am more than satisfied with the service..
Highlights -
1) Good connection speeds
2) Varied range of effective and user friendly plans for all your internet needs
3) Good customer service, as always with Airtel.
4) Quick response to problems( not the quickest I suppose, but pretty fast atleast than the lame BSNL and SIFY people).
My current plan - Home 2222 unlimited(1mbps)
Recently updated..Very healthy download rates touching almost 160 kbps for downloads via torrents, and around 130 kbps in normal direct downloads.
Initial purchase price when I took was 1500(including ADSL router and the connectivity cables).I upgraded from 128 to 256 to 350 and now 1MB/s.
Very swift process of conversion or upgrade to a higher version I must say, takes around 3 days if you are in a better locality.I had changed my location too in this duration, and the makeshift was also pretty good and fast!
Some of the other plans available are Value 499, Super value 699, Combo 666, Home 399, Home 799 , Home 999 and a few others.
Customer Service -
Good overall customer service, with quick responses to your queries and doubts. Issues are taken care of properly atleast with my experiences, and are dealt with good care and precision.Satisfying customer service experience for me so far.
Phone -
The phone connection is pretty decent, with a proper equipment provided and consistent phone line connection, never been dead so far :)
Nominal call rates and some new bonus minutes I think are also being offered, I think i got some 200 minutes free calls with my package :)All essentials requirements of a receiver are available like loudspeaker etc.
Connection -
Good overall connection, with slight hiccups once in the expanse of a month or so..not bad at all.
Some 4 months back I had some problems with the connection getting stuck for some 2 weeks and the router used to stop blinking and no connectivity being detected, but now its changed and its working properly! The support given was good and was pretty decent! The speeds are good and are consistent enough, for some serious internet usage!
Final Verdict -
For me, Airtel has been the provider of a consistent blend of Quality and Service and I am pretty satisfied with the experience till now.
I would definately recommend it for the users! Go for it! I have not regretted and I am sure you wont too! :-)