18th April 2013,
i am using airtel broadband and wifi modem model is 450 TC 2,
i was using this from January 2013, on 18th I had problem with wifi modem that not able to connet to my laptop and desktop( has wifi). I called customer care and they said connect through cable from modem and we will guide you how to solve. When person who has came to install they did not provide any cable to connect. I asked customer care executive they didnt give any thing then how do I connect, they replied sorry sir, you need to buy from outside and call us.
Finally I got cable and connected from modem and called customer care, they ask to wait online, 10 minuted gone( 50 paise per minute), they came back online and simply said sorry, technical persons are all not available right now and register complaint now, tomorrow our technician will come and solve (complaint number is 31626834).
19th April 2013,
Person called morning at 09.45am. I said 10-12 power cut in our area so kindly come after 12. they came at 12.15 but power not turned yet unfotunnate. then ask to bring laptop to solve and promised to come back on 1.30. I was waiting at the same time with laptop(permission from office). but person came around 2.45PM. technician mr. ragavan has tried to solve and he explained this model can be connected with firmware for selected wifi systems ( can not connect with mobiles). Even though he didnt solve this issue which is with existing systems.
meanwhile I called customer care by land line and I requested to change this model modem which is useless and not fulfilling wifi purpose. they forwarded call to escalation team. they said it is not possible and I felt that I did mistake to bought from airtel. then I requested to cancel my connection since I got cheated from airtel. Please note I didnt choose model. now they are saying this model has no option to connect all wifi systems. escallation team promised they solve this by changing this modem and gave phone call to technician who came. Technician said the not possible to change (because they are outsourced party for airtel).
technician excused for 30 minitues that he bring one more person to solve this issue.
evening 7PM I called that technician and he promised to come once that person available. they did not turned up.
20th April 2013,
I called again customer care and I said everything happened. They apologized as usual and they promised that they give call back and give status about the same.
no one called regarding this.
21st April 2013,
technician called from airtel and I repeated the same 10-12 power cut. they came around 2.30PM. they came solve the firmware updation. I refused that and I called customer care I again I conveyed ever thing, I was shocked with their reply from Mr.Manikandan customer care executive, he said you did not buy from airtel sir, you bought from our agency, so you have call that agency who provided the same. I got irritated and tired to say again and again. since they are saying firmware is not available to connect mobile phones. I told them airtel has cheated me hence I don’t want to be a customer of airtel hereafter even in digital tv.
Again I called customer care in evening, one more shock from them they said your complaint has been closed by today and what it says that firmware updation not available hence complaint has been closed.
SINCE MY PROBLEM NOT SOLVED.
Already 4 days gone.
HELP ME TO TAKE DECISION ( I do not want 450 TC 2 Model)
Regards,
Natarajan.K