Hello all,
I have been using Airtel normal broadband connection for last 6 years . Few highlights :
Connection was reliable
Complaint resolution time was minimum
Speed was okay - not as promised either but not so bad .
I was told that Airtel fiber optic will give me better speed and reliability, so I discontinued my normal broadband and moved to fiber optic( I was told by sales person and customer care that I can not upgrade my current connection, I have to buy new one)My connection is only 7 days old but it was down from Sat 8:00 PM to Sunday 12:00 AM( more than 24 hours) and again on Tuesday 5:00 PM( so today) - I am writing this review using my 3G dongle
The service is also bad for fiber optic
Follow up call is very late
Resolution time is never 4 hours - at least in last two cases.
Please stay away from Airtel fibe optic .
Update: My connection is still down. It completed 7 days today