Customer Id: 3000708172
Airtel DTH is spoiling their name by providing DTH services in India.
I always face problem whenever I get relocated to new place.
This time it’s 10 days over and the issue is that I’m unable to view my channels. It says I have to recharge my DTH with Error Code: 6. This is great message when you have balance over Rs.1363/- and you feel like handicapped.
Calling Airtel day and night when nobody follows you back on the n number of complaint number generated with them, this has become the bone of contention.
First after so many head hits on Airtel customer care they installed the dish on 6th day! Services was working fine on that very day. but the next morning suddenly screen pops up and says to recharge!
Talk to any seniors from customer care to technical department, they are unable to understand the problem and just generates the complaint number. They say account is showing suspended.
Everyday they give the schedule of next 24 hour promising that the complaint will be resolved in that max time. but you won’t find even on 26th hours! Again you call a next complaint number is generated and next schedule is given for another interesting 24 hours. and this keeps on going. So it’s like you call in morning offline promise is that problem will get resolved by evening and call in the evening, they say wait for another day.
Today I have requested to discontinue the service and they are ready to take it:D but I’m not sure the balance Rs.1363/- in my account would be refunded back to me or not:mad: .
Frustration has its limit and I have crossed this! where I know if I add few more to my balance I can get a new DTH in an hour time.
For those who have relocation problem. never. never buy Airtel DTH! These guys sucks you bad. you won’t get what you expect.
I’m facing this problem 3rd time in one year. and last I have to call a local non-Airtel person to drill my dish.
I totally do not recommend Airtel as DTH service. They are good at upgrading the package but never at after sale service especially when there is physical movement.
I would be happy now to get it discontinued. Let’s see they refund my balance or not! I will post the new drama later!