My customer id is 3003575323
I would say that u should not even suggest this horrible connection to ur enemies...
This is the worst service I have experienced.....
Forget post sales services they don’t even provide pre-sales services...
For installation of the set top box they took around 7 working days and finally we got the dth....
But within a period of one month it started showing its colors.........first there was no signal with error code b001 which was supposed to be 10 minutes job for which I got resolution after 5 days of continuous follow up...and after talking to the managers....
I had to call them twice a day bcoz in morning they use to give me time for their service person to come at 2 pm who never use to come........then I use to get new time of 7.30 the process continued for 5 days....finally I got my connection
And the very next day I started getting service message from air-tel office that please recharge ur account as ur balance is running negative in-spite I had still 1 and half month of validity........ When I called customer care they said that is a technical error due to our team and would take 4 hours to resolve. But their 4 hours did not get over and I had to loose my cable connection, again a great procedure of daily follow ups.......finally those 4 hours lasted for 4 days. But great luck not even one day was over after the resolution that same message appeared on my mobile that I need to recharge my cable. When I called up c-c they said I have never ever called them since the day I have taken their connection (3 months back) for any kind of complaint or issue with their service...
Any how these don’t provide service. Apart from that they lie that’s another great thing these guys do.......!!!!!!
M still waiting for the issue to b resolved. God knows if they really can get me a solution......?????
I would request all u people never ever even dream of going for air-tel dth. U will regret if u get this connection in ur home.........!!!