When I bought Airtel Digital 3 years ago The installation procedure was so smooth. I was not very interested in it and just wanted 9xm for my kid which was coming free on dd+ but I was peddled so got the smallest pack.
and then the problems started.
I got a very good scheme of 2 months free on 12 months subscribed to that. After a few months, I was happy to see Airtel DTH had added some new channels on my pack on same rates but those channels where not viewable on my connection. I called the Customer service and they told me those channels cannot be added to my pack as I have a 14 month contract with them. If I wanted those channels I have to cancel my subscription and get a new pack which is of same rate. But there will be no refund on the remaining subscription.
I was stuck with the pack for 14 months I could not upgrade / downgrade add free channels.
Some how the 14 months finished I shifted to monthly plan.
I added some add-on channels, after seeing that those channels where added free of cost on a new pack I got that pack activated. and asked for my add-on packs to be deactivated.
After some time I see that those add-on packs where not deactivated, when I asked them to deactivate and give my money back they said the money can not be refunded as they have already shown me the channel. Then they shifted to a new satellite and switched off some channels which where on the pack.
Frustrated with daily addition of channels, I asked them which pack should I take they told me to get the ultra pack and the problem will get solved.
Upgraded to Ultra pack, again they added some channels which became add-on on my pack for 50 rs. I paid 50 bucks for the new channels and asked why they said they have started a new plan for people like us. A magnum Pack Worth 563+ taxes for all the SD channels and the biggest joke is it is not available on there website, and after few months they started a new ultra pack with those channels in it.
Now since April 10th, I am making a complaint that airtel DTH is starting on channel 100 and not on the channel I left it on and at that time they told me it was an error and they where working on it I kept up the followup and today they told me it is a feature and they can take only take feedback for that.
Hope you all understood what I blabbered.
So if you do not want to blabber like me and have a lot of time to be on there website and lots of time to get your packs activated and deactivated. and a lot’s of money for SD channels only around 600 bucks per month go for Airtel if you cannot find other operator go for Airtel.
Please tell me too if there is a cheaper alternative. I have taken a second connection of Videocon D2H which is under 400 for HD channels also.