I purchased the Airtel DTH on 1st june 2011, 022 41304100 through IVR mode from my mobile number. I had made the payment of Rs. 1590 for South package about 2 days ago using Credit Card. I was told that the connection will installed with next 24 Hrs.
Day 1:
No body responded from Airtel with regard to the installation.
I need to call the customer care, and I got the reply my payment is not done. While the same is shown in my Credit card statement.
But the person told, the customer Id is created in the application. (Without payment how will the application allow to create the customer Id) Making fool of the customers.
Day 2:
After continuous calling, the airtel customer care executives called and they enquired my address.
Atlast the installation got completed.
Now they are asking for a PIN number to activate the services.
I was provided only with the Transaction Id .
Kindly help me out in this situation. Many Thanks.
Best Regards,
Soundarararjan S