I was a loyal customer of Airtel products. I used to advocate its services to others. But due to recent incidents with Airtel Customer Care, I am now completely against using any of its products. Airtel’s customer care service is one of the worst services you can ever imagine. Every time you give a call to them to report a problem, they keep asking you questions and trying to prove as if it is customer’s problem and not theirs.
If your complaint is registered, after fighting with those guys, there is no follow up from customer care. It is you who has to call them and follow up. Even during the follow up, you will find that the guys at customer care will try to transfer your call from one person to another. And if you get frustrated and stop calling their customer care, they won’t even bother to address your situation.
My Airtel TV got disconnected a month ago. So I logged complaint of the same, no engineer came for 1 -2 days and then got sms of issue been resolved where in no one had visited or fixed the issue. I re-logged the complaint and this time to no one called/came and issue was informed to be resolve, this happened 3-4 times. By now it was more than a month over.
So I then wrote email to the territory email I was assured of issue been fixed in 24 hrs but still same situation. I escalated to nodal level got same result. Till date the issue is as it is and I am thinking log consumer case over same.
I have complete history email trail and sms trail of all the complaints and email communication done with both ’nodalofficer.mumbai@in.airtel.com.#146; and dthnodal.mum@in.airtel.com. If anyone is interested to have look at same is most welcome.
Thanks,
Airtel Digital TV customer.