Please note my Airtel Number : 9958235553, Account Number : 1032513969 has been initially activated from month of Dec-12 with monthly package of Rs 99. Now, my monthly package has been changed to Rs. Rs.999 from May’13. Please note that I have never asked for any such changes and same has been done without any prior information or acknowledgement.
These monthly plan changes have been made without my consent. Even after doing several follow up with customer care executives, none of them have been able to solve my problem or provide any back up for changing the monthly plan. I have clearly asked several time to generate fresh bill with Rs.99 monthly package, which airtel has failed to provide me with till date. This is also the reason I am not doing any kind of payment. I request them to please clear my issue asap but no reply from Airtel till date.
Every time they told me to call on or mail on some random ids but no progress on that front also. After requesting several times for disconnection, they finally did it in the month of July but still they are sending me monthly bill. Recently, I have received a bill for August month even though my number is already disconnected. Airtel has given me much of mental agony and harassment which I don’t want in my day to day life anymore.
I have no hope with Airtel now and strongly recommend people to not use Airtel postpaid service because it seems like airtel is less of mobile operator and more money collection agent. Airtel is asking from me money for services I never used and never asked for. Now, I know how these Airtel make profit i.e. by harassing and blackmailing its customer by generating fake bills. Also note that number for complain 198 for airtel is out of service from several months. Just imagine how unprofessional and disgusting Airtel’s attitude towards its customer is.
Highly unsatisfied customer,
Nisha Mishra