Airtel, which pats its own back saying it has crossed a million customers in karnataka has many success stories. A venture of Bharati Telecom has a moderate success in Aerospace but failed miserably in landline (touchtel).
Airtel has a wide coverage in karnataka and hence stopped popping up juicy offers to its customers. It has a proven track record of popping juice and making sure that juice gets soiled out. It started the family and friends offer to post-paid and in no time changed it to users of pre-paid service.
They provided Airtel-Airtel free talk time for a monthly fee of Rs.75 and then made it to Rs.200 and finally knocked off this offer. Pulse rates were hanging at 30 seconds and immediatly shifted to 60 seconds flat.
It keeps its customer happy during festive moods and knocks off higher rates without a bang!! STD ISD facility offered by airtel are better and attaractive compared to any other service provider.
It plays havoc with roaming subscriber. It advertises that, while roaming your enquiry and balance are toll free and when used upon, It reveals that it is for only post-paid subscribers. Roaming charges are highest compared to any other provider and hence makes a frequent flier to feel his mobile phone to be Hot!
Airtel has offered some good schemes in past but they have lost for very less time. A good way to deal with airtel is to use the offer for the given time and knock it off. If you want a constant cell-number, better go with Hutch or BSNL. These guys have less juice, more comfort and they are not fishy in whatever they say.