AirTel’s slogan: EXPRESS YOURSELF! Where?
My dealings with AirTel India, Delhi Corporate office have been more negative than positive.
I was contended with the initial offer they made, (even after they absconded with my documents, for 04 Months), on their Corp Manager, Suvendu Dhar’s, visit here, in my office, on 10 Nov’05 at 11:00am. However, my complaints are as follows:
1) I was invoiced Three & 1/2 times the actual usage, in the 1st INVOICE; Twice More the Actual Usage in the 2nd INVOICE; & Rs.300/ Overcharge in the 3rd INVOICE. (Their PRINT & eBills are in STARK Contrast). Not to mention their JUMPING UNB’s even when my phone is switched OFF..? Their METER is always WORKING... ’’Maybe that’s wht they call a 24/7 Service’’
2) I was invoiced for items I never rec’d. (I withdrew the STD Pack Offer 5 days after activation-& they have it in their Records, yet I was charged)
3) I nvr rec’d some items I ordered (Their own offer, stated SMS Pack of Rs 25Rental with 40 SMS FREE & REST Charges at 0.30Paise/ Local SMS);
INSTEAD I was REPEATEDLY charged Rs.25Rental with 40SMS FREE@ 0.60Paise/Local SMS for 1st 4 Months, & Now Rs.50Rental @ 0.30P/Local SMS? All this at their own WHIM??
4) I nvr got the Full Itemised Bill with SMS Details (as per their Order)
5) Each PRINTED Bill is more ILLEGIBLE & confusing than the Previous.
And try talking LOGIC to a living, breathing person at AirTel if you have a question... IMPOSSIBLE!
Not only will I nvr do business with them again, but I will discourage others from doing business with them, as well.
Even after repeatedly asking them to rectify & respond to my complaints, escalated up to their CMD, all fell on Deaf-ears.
AirTel billing & Corporate Communication, a big catastrophe! _________________________________________________________________
I wrote this to Mr. Sunil Bharti Mittal, PadmaShri Awarded & till date, there’s no-response:
----- Original Message -----
To:
Sent: Saturday, December 17, 2005 8:41 PM
Subject: A bad attitude cancels all other positive skills! Airtel Corp A/c
To Mr. Sunil Bharti Mittal - Chief Managing Director: Bharti Group:
Mr. Bharti, I asked Ur official Name e-mail ID, but, was REFUSED & given this. They wanted it Public. So be it.
Nigahon se nigahen mila kar to dekho, Naye logo se rishta bana kar to dekho, Jo hai dil me usse kardo byaan.....Dil ki baat bata kar to dekho Very deep lines, does anyone in AirTel understand the depth of the meaning of this couplet? Or is it just as meaningless, as your Customer Care DisService Delivery Policy/ Corporate Sales & Customer Retention Departments?
AirTel - Express Yourself? <’’My Plight, AirTel’s Delight’’>
The VISION for Bharti’s mobile business is: “To be globally admired for telecom services that delight customers.”??
OUR MISSION We will meet global standards for telecom services that PLIGHT? Customers thu:
Customer Service Focus? Indeed!! Abhishek Saini (self-styled Bond at 777 on 17/12/05 at 19:12:29 - addresses me by first name? DENIES Customer Service Request # for my Complaint at the first, second and third instances, till he UNDERSTOOD, he cudnt just wish me away?-SR# 6904409 dated 17/12/05 at 19:28:40 forced out of ur CC Agent, by any Global Standard shudve come INSTANTLY? U Must pick this call for Auditing - to validate ur (loud) Customer Centric claims)
Empowered Employees? It seems u have over-empowered them, that’s why, employees (I hope they are employees, lest me caught on wrong footing to address an owner as employee?), such as: Jitender Sherawat (displays FALSE PROMISES by ABSCONDING with my documents for 04 Months, since 07 July’05); Bhavna Puri (displays as a self-styled-obsessed owner & Policy executer: ’’Questions a Prospective Customer’s choice to Churn to AirTel, further, by Stating, Jitender’s ABSCONDING with ur Personal Documents, doesn’t Entitle u to become an AirTel Customer?); Suvendu Dhar (displays constant INCONSISTENCY, in speech and action, as also in writing?); Bhuvan & Anurag Prashar (display IGNORANCE is Bliss attitude); Vikas Sharma (displays: ’’I’m the BOSS’’?); Shambu (displays doing favor to customer, by Calling Back?); Prashant; Sonia Bhardwaj (displays as a self-styled dictator? ’You should be Grateful, I’m TRYING to HELP?’), Abhishek Saini (self-styled Bond at 777), not only possess threatening prowess, but also, execute it, leading to EXASPERATION.
Innovative Services? Indeed!! (REPEAT of the Customer Centricity): Abhishek Saini (self-styled Bond at 777 on 17/12/05 at 19:12:29)
Cost Efficiency? 100%: Ur billing dept is just so efficient; they bill One Customer, for one Connection, TWICE, in the same bill? Further, they, Add another Monthly charges, for a Two-Year 900/- plan, already paid in advance, for one connection? Plus they, in SELF-STYLED Fashion, calculate SMS @ Rs.0.60/ paise/ Local SMS, as against their own Written Committed Package SMS Pack (40 Local SMS Free, Add Local SMS-.30 Paise)-Rs 25? Plus they charge me a Whopping Rate of Rs. 325/- as VAS for Two VAS: v) Mobile Pack (Mobile to Mobile-Rs 1)-Rs 25 vii) SMS Pack (40 Local SMS Free, Add Local SMS-.30 Paise)-Rs 25 Which in every GLOBAL Calculator wud add to a total of: Rs. 50/= (Two packages, each cost Rs. 25/, so 25 x 2=INR. 50/=). Further To add insult to injury, they go a Step ahead, to explain, why they did so? & why they now cannot RECTIFY it?
What more can I ask for? So, Cost Effective?
Believe me, I’m AMUSED! For MY PLIGHT is truly AirTel’s DELIGHT!