I am writing this review for two reasons.
Firstly, I had applied for converting my airtel postpaid number +91 8427362200 to prepaid on 22 Aug 2013 at the airtel office at Patel Chowk Pathankot with an assurance that my new prepaid sim will get activated within 48 hrs. although the sim has been "activated’ but I am not able to make or receive any calls. Inspite of repeated calls and requests at 121, I have been always told to wait for 2 hrs and the phone will get active.
This unprofessional behaviour has totally put me off. My phone is blocked since last 3 days and I still do not see any chances of the situation getting any better. I am seriously thinking of changing over to some other service provider. if a company cannot look after the basic requirements of customers there is no point in continuing the service.
- Secondly, my other number 9915977900 has an active GPRS pack. I am absolutely frustrated at the confusing and misleading way that the bill is calculated. if I have an active GPRS pack activated, my internet usage should get deducted from my total monthly quota of allotment. but for some reasons, best known to airtel, the customer is charged at 10p/10kb as and when you keep using it, inspite of the active gprs pack, and the total usage is somehow adjusted at the end of the month to calculate the bill.
This whole process leads to a misleading amount being reflected in my daily account summary. now when I want to change this postpaid number to prepaid and I am required to clear my dues, when my billing cycle has got over yesterday, today again my bill summary is showing my bill as Rs 874/- as I have used some amount of data but have not even made a single call. and the company wants me to pay the entire amount before I can convert the sim. ideally the company should be able to charge me max of Rs 125/- which is the monthly rental for next month for my gprs pack but why should I pay Rs 874.
The customer service is so poor and the staff so pathetically trained that they firstly have no idea about how to resolve your problem also they don’t care to extend basic courtesy to the customers. The IVR at the beginning of the call asks you to select your preferred language and if you select English it connects you to a person who doesn’t know a word. Well I have nothing against Hindi, which I feel proud to call my mother tongue, but if the default system has Hindi as the only language why have that selection of language at the first place at all???
The whole experience has left me so frustrated that I am considering the option of going to consumer court to protect my rights as a consumer.