I am being harassed by airtel guys for the past 6 months and
absolutely no one in airtel is ready to help despite several mails,
phone calls, visits to airtel offices, etc. Bharti Airtel, which claims
to having the best telephone network and customer service in India, in
reality probably has the worst customer service. When you require a new
connection, they wag their tails in front of you, but when you need to
disconnect your connection, they harass you for months. So I thought of
sharing my plight with you guys so that you can understand what Airtel
is all about. Here’s a list of mails I have been writing to airtel and
their useless responses:
Sent: Tuesday, November 25, 2008 10:24 PM To: ’Care NCR Airteltelephone’
I am now seriously fed-up with the kind of tactics airtel is using
to harass customers like me. When you need a new connection, airtel
guys are all so helpful, but in genuine cases of disconnection, I am
being constantly harassed by your agents and so called lawyers from
Patiala house court for the past four months. Guys call from numbers
like 01132491761 and 9268004441 and start abusing me with very foul
words, proof of which I have in call recordings with me. You must
understand that I have been an airtel customer for around four years
now, and the phone number in contention now was used by me for more
than 3 years and I always paid more than Rs. 3000 Per month and on time.
This mail contains as proof of all the correspondence that I had
with you guys. I hope somebody from airtel this time will sit down and
study this mail in detail instead of just sending me an auto-generated
reply mail.
As you can read below, I was given cancellation request numbers as
430248 and 430253 for my airtel connections 012043 and
012041 on 5th of September. I was also told that my concern
regarding bill for Airtel connection 012043 has been registered
with you guys and the same will be addressed within 8 working hours.
The reference number was 11359974. Obviously, nothing happened to that
concern of mine.
Anyways, on the 24th of September, I paid an amount of Rs. 2300 via
ICICI bank check number 16 as full & final payment for
012041, and on 30th Sep, I paid an amount of Rs. 4300 via ICICI
Bank check number 16. The payment receipts I got clearly mentions
"Full & Final Payment".
I sincerely hope that someone will look into this matter this time,
and stop those calls from your agents to me. Frankly speaking, if I had
time on my hands, I’d have moved to consumer courts long time back, but
if you are still unable to resolve that, I’d be forced to move to
consumer forums this time for sure.
Regards,
M A
-----Original Message-----
From: Mark.One31@airtel.in [mailto:Mark.One31@airtel.in]
Sent: Friday, September 05, 2008 3:20 PM
We are truly disappointed to learn that you have decided to
surrender your Airtel connections 012043 and 012041. We
would be happy to do anything we can, to have you as a continued member
of the Airtel family.
Your request has been registered with us, and one of our customer care
representatives shall be getting in touch with you shortly. The
cancellation request numbers are 430248 and 430253.
Also, we would like to inform you that your concern regarding
bill for Airtel connection 012043 has been registered with us. The
same will be addressed within 8 working hours. The reference number is
11359974.
Further, we would like to inform you that there is an outstanding amount of
Rs.3748/- for Airtel connection 012041 so we request you to kindly make the payment at the earliest.
We request you to reconsider your decision and give us an opportunity to continue serving you.
Warm Regards,
Anand Singh
Customer Care
(
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Hi,
I was using airtel landline numbers, and there are a couple of issues I’d like to clear out:
1. I used the number, 0120-43 for around 3 years, and
never ever defaulted in payments. When I moved from my original address
in May’08 it took around 12 days for you guys to move the
connection for me. 12 days without internet is huge for me and this
also hampered my work a lot.
Unfortunately, that house did not suit me and I had to move again in
the next month, July’08. This time instead of shifting the phone
connection, I gave a request to cancel the number all together, and
send me a full and final bill. I did this by calling to your customer
support and placing a request. I remember that the outstanding bill
amount at that time was around Rs. 4, 500 . But unfortunately, the
connection was never stopped and the bills are still generating. I can
prove that I haven’t used the number after 4th July, and am ready to
pay whatever balance remains till the month of July after my initial
deposit deductions and all, but I won’t pay for anything else you
charge me with after June.
2. In the new home at , I got another connection
0120-41, which I got in just around 2 days in the first week of
July’08, as opposed to your transfer time of 12 days. I paid for a
wireless modem with this connection, while I received a router which
was of no use to me. Anyways, the new house did not suit me as well,
and I decided to re-shift to my original location . This time as
well, I placed a request for cancellation of the number and asked them
to send me a final bill, which again was not done.
On 28th Aug’08, I went to your airtel office to check the status on
these two numbers, and they say they have no idea. They gave me a new
reference number 40262856, but I have no idea what is that for.
I need you to look into this and get it all sorted out as soon as possible.
I have had enough trying to make your telephone representatives
understand and no one actually does. If you do not understand as well,
call me, or meet me. But I need you to finally sort this out ASAP.
Regards,
M A