Airtel has the worst customer support ever faced. The response very poor customer care . Even if you complain to higher authorities there is no difference. The behaviour even at high level is not encouraging. When an successful Online payment not reflected in the accounts, and report to the customer support, they demand the Card /Bank statement . They do not accept the transaction id, or transaction report. Which is unlawful.
Wrong billing is common in this network; couple of friends experienced this.
The websites offers online payment but when you make the payment that will not reflect in the payment history or in the accounts even for the successful transactions. Couples of times have tried with different Cards and Netbanking except for one time never credited in to the accounts. Following this without any information your service may get disconnected and the members calling you would receive a message there is no such number exists.
Customer care
No branch has good parking facility even the main office at Mandaveli lacks it, You have to park Most of the locations if you park outside it might towed by polices. Due to online payment bad experience went direct to the branch, the security would not allow your vehicle park in even though it was raining outside and there was employees parking space available for its.
There is not respect for its customers. Wrong billing, poor quality, poor response for complaints all together makes it top in Must avoid list.