I have an airtel prepaid connection. recently on using gprs and browsing a site I got an sms saying I was deducted rs 99 for viewing the site. Then another sms came saying I was deducted 99 rs for downloading.
I had not requested any service by sms, yet they had charged me. on protesting I was shunted between call bpo staff and asked to wait till 25th Jan 1230 when the amount would be refunded. On calling again after not receiving the refund I was rudely told that I would not get any refund.
The gprs charges for browsing are in the range of paise per kb, for Rs 99 it would be a download of MB which is not possible for a mobile at 14 kb rate/sec
Is there some other agency to go to to look into the matter?
Regards,
ra