Pre-ordered video game in June to be delivered on game release day 10/07. But on release day 10/07 Amazon sent email saying delivery would be 10/08. This is not the first time Amazon failed to deliver on release day. Once again they apologized and said it should not happen again. I informed Amazon that they also failed to deliver on the release day of a game I ordered a few months earlier. No one could tell me what made it late or that anything was done to prevent a re-occurrence. Also I did not get a response from Amazon on Twitter and I was left waiting in Amazon chat for 3 hours for a supervisor to respond.