I Have been shopping with Amazon for past 3 years and I have been seeing the deterioration in the customer service. The reps and supervisors apart from being friendly, were considerate which now has disappeared. In my latest issue with my order placed on their website but purchased from a 3rd party, Amazon refused to help me. The item was ordered 2 months back and I was assured by Amazon rep in Dec, that I Will get the item. However the delivery date of Jan 11th passes and I still haven’t received my order. When contacted, they said the seller left amazon and I file claim under A-Z Guarantee, to which I asked them, that I would prefer the product and Amazon should help me.
The item was shipped and had a delivery date. This itself shows that the seller shipped, but for some reasons if now we are not able to contact the seller, then Amazon should step in and help costumer. Amazon refused to help citing it’s 3rd party and Amazon doesn’t have any accountability or responsibility. Best they can do is that costumer can file the claim and get their money back. This is no help as I can always reach out to my credit card company and dispute the purchase from the seller. However Amazon providing a platform to sellers, must have accountability if not responsibility, and help the costumer. It was a genuine purchase, and hence the sale contract must be adhered to. Amazon allow such sale to exist on their website. The mere presence of a fraud sale on their website proves, Amazon is either part of such scam and purposefully letting these sellers to sell on their websites or they are indulging in to bait and switch. This is what Amazon rep asked me to do when I requested to help, is to place another order for the same item and pay$190+. This is ridiculous. I paid$40 for the item, and now they want me to pay$190 and to compensate, they offered first$5, then$10 and then their supervisor$15. It’s a massive$140 difference, and Amazon help is only%15.
After refusing the offer and refusing to file a claim for the refund, as I wanted the item as per the dale contract, since the item was shipped, when I contacted 2nd time, they without my consent, filed the case on my behalf and refunded my money.
They also couldn’t clarify as why they did this without my consent. On contacting third time, they refused to talk on this matter and even refused to compensate. This I would like to highlight to the consumer to be careful of purchasing from amazon. And if so, do not expect great service from them.