1) customer service
In amazon the good customer service it the important role to online shiping they gave offers to the customer the full fill our think which u can not by on local r other side shopes , malls , .etc
there r good in customer service
2) Product Quality
In amazon all types are product we will get from A to B like
example
-pen
-books
-smartphones
-cars
-wood thinks
-.etc
we will get for some company will give 1year warrent to that product
example like
: ) smart phones
: ) laptoes & pc .etc
3) Delivery time
In amazon.in they try to give fast they as it will take 3 to 4 days becase they want to collect more product from ur order place for that reason it will take2 to 3 days time other wise it will come next day r the same day thay mainting good delivery to the customer
4) Apps and websites
The apps r free to the customer in play store and app store for free
websites this websites r bery good to all customers
5) Relibilty
The product are very good all product as some good specal quality to the product the price is less then other out side shopes